Job Title: Customer Service & Digital Marketing Specialist

Location: [Newroad kathmandu]
Job Type: Full-time

Job Description:

We are looking for an enthusiastic, customer-focused female staff member to join our team. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and a strong understanding of digital marketing strategies. You will play a key role in creating a positive customer experience while also helping to promote and grow our footcare brand.

Key Responsibilities:

• Customer Service:

  • Greet and assist customers in a friendly and professional manner.

  • Address customer inquiries and provide solutions to any issues or concerns.

  • Ensure a positive shopping experience by maintaining a welcoming atmosphere.

• Digital Marketing:

  • Manage and enhance our brand’s online presence (social media, website, etc.).

  • Develop and execute digital marketing campaigns to promote our footcare products.

  • Analyze performance metrics to optimize campaigns for maximum reach and engagement.

  • Engage with customers online and maintain a strong brand presence.

• Brand Promotion:

  • Collaborate with the marketing team to create content that highlights the benefits and features of our footcare products.

  • Assist in organizing promotional events and product launches.

• Sales Support:

  • Support sales efforts by providing detailed product knowledge to customers both in-store and online.

  • Assist with inventory and product displays to ensure everything is well-stocked and presentable.

Skills & Qualifications:

• Proven experience in customer service and digital marketing.

• Strong communication skills with an ability to engage and build rapport with customers.

• Knowledge of digital marketing tools and platforms (e.g., social media, SEO, email marketing).

• A positive attitude and a willingness to learn and grow within the company.

• Prior experience in the footcare industry or retail is a plus but not required.

Benefits:

• Competitive salary.

• Opportunities for career advancement.

• Employee discounts on products.

• Flexible working hours (if applicable).

If you’re passionate about customer service and have a knack for digital marketing, we’d love to hear from you! Join our team and help us grow our footcare brand while making a lasting impression on our customers.

Submit your documents on our website www.footcarenepal.com